Difference between revisions of "ITSM-OPS"
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This article is intended as a Global Index for organizations and individuals wishing to embrace IT Service Management & Operations.
IT best practices, standards, guidelines, methodologies, frameworks, concepts, approaches, behaviours, techniques & tools :
- General ITSM
- ISO/IEC 20000 standard - IT Service Management
- ISO/IEC 27001 standard - Information Security Management
- Microsoft Operations Framework
- Lean Startup
- Program & Project Management
- Agile Practices, Methodologies, Frameworks, Concepts, Techniques, Tools
- Artificial Intelligence Implementation & Management
In order to ehance and protect the development of this article, contributors are kindly requested to:
- Maintain the index structure and layout of this article
- Respect copyrights agreements
- Build constructively and avoid negative critisism
- Understand that this page is a Global Index as opposed to a detailed article
- 1 IT Service Management & Operations
- 1.1 IT Practices/Processes/Functions/Activities
- 1.2 General ITSM
- 1.3 ITIL®
- 1.4 COBIT
- 1.5 ISO/IEC 20000 standard - IT Service Management
- 1.6 ISO/IEC 27001 standard - Information Security Management
- 1.7 Microsoft Operations Framework
- 1.8 DevOPS
- 1.9 Lean Startup
- 1.10 Program & Project Management
- 1.11 Agile Practices, Methodologies, Frameworks, Concepts, Techniques & Tools
- 1.12 Artificial Intelligence Implementation & Management
- 2 References
IT Service Management & Operations
The table below is a list of IT Service Management & Operational Practices, Processes, Functions & Activities.
Organizations and individuals are encouraged to refer to this list as guidance for the implementation and management of ITSM & Operations.
Further information can be found at the links provided in section References below,
|Practices/Functions/Activities||Type||References & Links|
|1.||Operational governance for the management of IT Services & Infrastructure||GMP|
|3.||Service Portfolio Management||GMP|
|4.||Architecture Management (Business & Service)||GMP|
|5.||Financial Management||GMP||Financial Management for IT Services|
|6.||Workforce and Talent Management||GMP|
|7.||Continual Service Improvement||GMP|
|8.||Analysis & Reporting||GMP|
|9.||Risk Management||GMP||Risk management|
|10.||IT Security Management||GMP|
|12.||Organizational Change Management||GMP|
|16.||Implementation of IT Process & Procedures||GMP|
|20.||Service Catalogue Management||SMP|
|21.||Service Level Management||SMP|
|23.||Capacity Management||SMP||Capacity Management|
|24.||Performance Management||SMP||IT Performance Management|
|25.||Business Continuity Management & Disaster Recovery||SMP|
|26.||Monitoring & Events Management||SMP||Event Management|
|27.||Service Desk||SMP - F|
|28.||Service Request Management||SMP|
|29.||Incident Management||SMP||Incident Management|
|31.||Problem Management||SMP||Problem Management|
|32.||Release Management||SMP||Release Management|
|33.||Change Management||SMP||Change Management|
|34.||Service Validation & Testing||SMP|
|35.||Configuration Management||SMP||Configuration Management Database|
|38.||IT Asset Management||SMP|
|40.||Datacentre Management||DCM||Datacenter Management|
|41.||Infrastructure & Platform Management||TMP - F||ICT Infrastructure Management|
|42.||Network Management||TM - A|
|43.||Virtualisation Management||TM - A|
|44.||Servers Management||TM - A|
|45.||Storage Archive Management||TM - A|
|46.||Database & Data Management||TM - A|
|47.||Workstations, Tablets & Mobile devices Management||TM - A|
|48.||Directory Service Management||TM - A|
|49.||Middleware Management||TM - A|
|50.||Internet & Websites Management||TM - A|
|52.||Applications & Systems Management||TMP - F|
|53.||Software Development||TMP - F|
|GMP||General Management Practice|
|SMP||Service Management Practice|
|TMP||Technical Management Practice|
IT Service Management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.
Please refer to the following links for more information about IT Service Managment (ITSM) :
ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT Service Management (ITSM) that focuses on aligning IT services with the needs of business.
ITIL® is the most complete and widely accepted set of IT Best Practices in the world.
Please refer to the following links for more information about ITIL® :
COBIT (Control Objectives for Information and Related Technologies) is a good-practice framework created by international professional association ISACA for information technology (IT) management and IT governance. COBIT provides an implementable "set of controls over information technology and organizes them around a logical framework of IT-related processes and enablers."
Please refer to the following links for more information about COBIT :
ISO/IEC 20000 standard - IT Service Management
ISO/IEC 20000 is the first international standard for IT Service Management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group.
Please refer to the following links for more information about ISO/IEC 20000 :
ISO/IEC 27001 standard - Information Security Management
ISO/IEC 27001 is an information security standard, part of the ISO/IEC 27000 family of standards, of which the last version was published in 2013, with a few minor updates since then. It is published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) under the joint ISO and IEC subcommittee, ISO/IEC JTC 1/SC 27.
Please refer to the following links for more information about ISO/IEC 27001 :
Microsoft Operations Framework
Microsoft Operations Framework (MOF) 4.0 is a series of guides aimed at helping information technology (IT) professionals establish and implement reliable, cost-effective services.
Please refer to the following links for more information about Microsoft Operations Framework :
DevOps is a set of software development practices that combine software development (Dev) and information technology operations (Ops) to shorten the systems development life cycle while delivering features, fixes, and updates frequently in close alignment with business objectives.
Please refer to the following links for more information about DevOPS :
Lean startup is a methodology for developing businesses and products, which aims to shorten product development cycles and rapidly discover if a proposed business model is viable; this is achieved by adopting a combination of business-hypothesis-driven experimentation, iterative product releases, and validated learning.
Please refer to the following links for more information about Lean :
Program & Project Management
Please refer to the following links for more information about Project Management methodologies :
Agile Practices, Methodologies, Frameworks, Concepts, Techniques & Tools
Agile software development is an approach to software development under which requirements and solutions evolve through the collaborative effort of self-organizing and cross-functional teams and their customer(s)/end user(s). It advocates adaptive planning, evolutionary development, early delivery, and continual improvement, and it encourages rapid and flexible response to change.[further explanation needed]
Please refer to the following links for more information about Agile practices, methodologies, frameworks, concepts, techniques & tools :
- Agile software development
- Scrum (software development)
- PRINCE2 Agile
- PMI Agile Certified Practitioner (PMI-ACP)®
- Dynamic Systems Development Method (DSDM)
- CompTIA Project+
Artificial Intelligence Implementation & Management
Please refer to the following links for more information about Artificial Intelligence :
|General ITSM||IT Service Management|
|ITIL® v4 - ITIL Foundation v4 Book - Chapter 5: ITIL Management Practices||https://www.axelos.com/certifications/itil-certifications/itil-foundation-leve|
|ITIL® v3 - Service Operation 2011 Book||https://www.axelos.com/certifications/itil-certifications/itil-intermediate-level/service-operation|