Consumer Priority Service

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This article was considered for deletion at Wikipedia on September 4 2014. This is a backup of Wikipedia:Consumer_Priority_Service. All of its AfDs can be found at Wikipedia:Special:PrefixIndex/Wikipedia:Articles_for_deletion/Consumer_Priority_Service, the first at Wikipedia:Wikipedia:Articles_for_deletion/Consumer_Priority_Service. Purge

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company

Consumer Priority Service is an international provider of repair services and extended warranty solutions for the consumer electronics and appliance industries. Corporate headquarters are located in Kings County, New York with regional offices in Newark, NJ and Florida. Additional divisions hosted by the company include product technical support, national call centers and marketing departments.

History

Consumer Priority Service originally started as a regional repair center servicing the New York tri-state area. It evolved into a warranty provider by subcontracting repair work to services outside of the company's coverage area. The primary coverage categories include consumer electronics, appliances, computers and related industries.

The extended warranty division sells service plans to manufacturers, retailers, dealers and distributors. Extended warranties are enormous money makers for retailers.[1]

Important events

In 2010 the company was featured at the International Consumer Electronics Show (CES) in Las Vegas as part of an industry awareness collective that raised points about consumer electronics and the average lifetime and failure rate of many of today's more prominent gadgets.[1]

On February 21, 2014 Consumer Priority Service won a Bronze Stevie Award[2] for Best Use of Technology in Customer Service - Financial Services & Insurance for the eBay Dashboard.[3]

For the past 10 years, Consumer Priority Service has employed a technology department which designs and writes innovative software which controls all aspects of its business. One of the most unique pieces of software currently offered to dealers this year is called the “Ebay Dashboard” which offers dealers with eBay accounts a unique one-click solution to adding warranties to their current auctions. Using the Ebay dashboard, dealers fully control the offering price of warranties. As opposed to earning a commission on sales, dealers now sell the warranty for a fixed price they choose and earn the difference in cost between their wholesale cost and the end users sale price.

References