Next Caller (company)

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This article was considered for deletion at Wikipedia on March 10 2018. This is a backup of Wikipedia:Next_Caller_(company). All of its AfDs can be found at Wikipedia:Special:PrefixIndex/Wikipedia:Articles_for_deletion/Next_Caller_(company), the first at Wikipedia:Wikipedia:Articles_for_deletion/Next_Caller_(company). Purge

Template:Infobox dot-com company

Next Caller is a telecommunications technology firm in New York City, New York. Next Caller provides a service to analyses phone calls to verify callers in real-time.[1] Next Caller's services are designed to identify Caller ID spoofing as a way to combat fraud.

Next Caller's office space

History

Next Caller was co-founded in 2012 by Ian Roncoroni. Roncoroni proposed the idea for an alternative to traditional caller ID[2] after losing a rental car reservation when the company believed his name was Ron Coroni instead of Ian Roncoroni.[3]

Next Caller launched at TechCrunch Disrupt 2013,[4] and was accepted into Y Combinator's Winter 2014 Batch.[5] On August 28, 2017 Next Caller raised a $5 million Series A funding round.[6][7]

Services

Next Caller's API was originally intended to reduce customer service hold times and friction at the beginning of a call.[8] Next Caller now attempts to identifying unknown inbound callers by detecting caller ID spoofing.[9]

Next Caller uses a proprietary algorithm named "VeriCall" to analyze carrier-level metadata. The algorithm is designed to detect caller ID spoofing and verify real calls, with a success rate of between 75-80% depending on the call subset.[no citations needed here] Next Caller uses the REST API and authenticates through 0Auth 1.0a.[10]

Next Caller also publishes articles and reports on authentication,[11][12] fraud,[13] and machine learning.[14]

References

  1. "Next Caller Takes On Call Center Fraud". PYMNTS.com. 2017-08-15. https://www.pymnts.com/data-drivers/2017/next-caller-takes-on-call-center-fraud-scammers/. Retrieved 2017-11-14. 
  2. "Next Caller Delivers Detailed Information on Inbound Calls". Forbes.com. https://www.forbes.com/sites/tomgroenfeldt/2016/06/27/next-caller-delivers-detailed-information-on-inbound-calls/#3faa4dbf1ad1. Retrieved August 29, 2016. 
  3. Perez, Sarah. "YC-Backed Next Caller Brings Smarter Caller ID To Businesses And, Soon, Phone-Based "Shopping"". TechCrunch. https://techcrunch.com/2014/03/17/yc-backed-next-caller-brings-smarter-caller-id-to-businesses-and-soon-phone-based-shopping/. Retrieved 2017-11-14. 
  4. "Never Navigate a Phone Tree Again With Next Caller". TechCrunch. https://techcrunch.com/video/never-navigate-a-phone-tree-again-with-next-caller/517929206/. Retrieved 2017-11-14. 
  5. "Next Caller (W14) in YCDB - The Y Combinator Database". https://www.snappr.co/ycdb/next-caller. Retrieved 2017-11-14. 
  6. Shieber, Jonathan. "Phone fraud detection service Next Caller raises $5 million". TechCrunch. https://techcrunch.com/2017/08/28/next-caller-fraud-prevention/. Retrieved 2017-11-14. 
  7. "NYC Startup Next Caller Raised $5M So That Your Phone Usage is Safe". AlleyWatch. 2017-09-07. http://www.alleywatch.com/2017/09/nyc-startup-next-caller-raised-5m-avoid-fraud-phone/. Retrieved 2017-11-14. 
  8. "Next Caller Caller ID Patent". USPTO.gov. https://patents.google.com/patent/US9143612B2. Retrieved October 31, 2015. 
  9. Reich, Dan. "15 Cloud Technologies That Can Help Your Business". Forbes. https://www.forbes.com/sites/danreich/2017/08/08/15-cloud-technologies-that-can-help-your-business/. Retrieved 2017-11-14. 
  10. "Mashape Blog". Mashape.com. http://blog.mashape.com/next-caller-advanced-caller-id-joins-mashape//. Retrieved August 29, 2016. 
  11. "What Does A Customer Experience When You Handle Fraud the Right Way? | CustomerThink". https://customerthink.com/what-does-a-customer-experience-when-you-handle-fraud-the-right-way/. Retrieved 2017-11-14. 
  12. "How to Fight Fraud and Provide a Frictionless Customer Experience | CustomerThink". http://customerthink.com/how-to-fight-fraud-and-provide-a-frictionless-customer-experience/. Retrieved 2017-11-14. 
  13. "Consumers Blasé about Equifax Risks Heading into Holidays: Report – CardNotPresent.com". https://cardnotpresent.com/consumers-blase-about-equifax-risks-heading-into-holidays-report/. Retrieved 2017-11-14. 
  14. "Robocops can’t tackle online crime without human assistance". VentureBeat. 2017-11-12. https://venturebeat.com/2017/11/11/robocops-cant-tackle-online-crime-without-human-assistance/. Retrieved 2017-11-14.